OEM Returns Management
From receiving to RMA reconciliation, bring order, visibility and a clear path forward to your returns.
Explore returns management
REVERSE LOGISTICS. FORWARD THINKING.
Every Return
Has Potential.
We Turn It Into Value.
Your strategic reverse logistics partner for OEM returns management, product testing, refurbishment, quality assurance, revenue recovery and controlled remarketing.
Built around your products. Aligned with your brand.
End-to-end returns solutions
OEM brand & channel protection
Recovery-driven partnerships
U.S. & Mexico operations
VALUE BEYOND THE RETURN
Control return costs.
Recover value. Protect your brand.
Returned products shouldn’t become a blind spot in your supply chain. They deserve a strategy—one that balances recovery economics, operational accountability and the integrity of your brand.
Vivitech connects receiving, product assessment, recovery and controlled resale in a tailored OEM program. Explore fee-for-service, inventory buyout or profit-sharing arrangements—subject to product assessment and contract.
Explore our brand-protection approachCONNECTED CAPABILITIES
One partner. A complete
path to recovery.
A tailored program, not a one-size-fits-all process.
Built around your return stream and recovery goals.
Testing & Refurbishment
Inspect, test, grade and recover eligible products with quality assurance built into the process.
Explore refurbishmentRevenue Recovery & Recommerce
Unlock the residual value of returned inventory through structured, controlled remarketing.
Explore recommerce
Recover the product.Protect the brand.
Generated illustration—not a Vivitech facility or customer product.
YOUR BRAND. OUR RESPONSIBILITY.
Recovery that respects
what you’ve built.
Your products carry your reputation—even after they’re returned. We help shape a recovery program that keeps quality, accountability and channel control at the center.
- Product-specific testing and grading criteria
- Quality checkpoints throughout recovery
- Agreed resale channels and disposition rules
- Inventory and transaction visibility
FROM RETURN TO RECOVERY
A clear process.
At every turning point.
A connected workflow from the first receipt
to final disposition and reporting.
01
Receive
Receive OEM returns and establish a traceable inventory record.
02
Verify
Reconcile receipts against retailer RMA and shipment records.
03
Assess
Inspect, test and grade against the agreed product criteria.
04
Recover
Repair, refurbish and repackage eligible products with QA checkpoints.
05
Remarket
Route recoverable inventory to contractually approved channels.
06
Report
Bring inventory, transactions and disposition outcomes into view.
PRODUCT KNOWLEDGE. PRACTICAL RECOVERY.
Built for consumer products.
Designed for your category.
Small Appliances
Kitchen, home and everyday appliances with a product-specific path to recovery.
Personal Care & Grooming
Thoughtful assessment of condition, hygiene, safety and resale suitability.
Consumer Goods
Flexible programs for consumer product returns, excess inventory and closeouts.
Other product categories considered following a program and product assessment.
TECHNOLOGY-LED ACCOUNTABILITY
Less guesswork.
More visibility.
VivitechWMS supports our operations with inventory, transaction and reporting visibility—connecting the movement of your products to the information behind each decision.
Meet the technology behind the processVivitechWMS OPERATIONAL PLATFORM
Inventory visibility
Product records, status and movement
Transaction accountability
A connected record of operational activity
Program reporting
Information to support recovery decisions
Capability illustration · Not a live system or customer data
YOUR QUESTIONS, ANSWERED
Clarity before
commitment.
The right program begins with the right conversation.
How is an OEM returns program structured?
A program starts with your product mix, return streams, brand requirements and recovery objectives. Receiving, testing, disposition, reporting and approved resale channels are agreed as part of the program scope.
Which commercial models can we discuss?
Fee-for-service, outright purchase, revenue-sharing and structured remarketing arrangements can be considered. The model, eligibility and commercial terms are subject to contract.
How are our brand and resale channels protected?
Channel restrictions, product presentation, disposition rules and approval checkpoints are defined with the manufacturer. Remarketing is structured around the channels agreed for each program.
Can a program include U.S. and Mexico workflows?
Vivitech has operational capabilities in the Los Angeles area and Mexicali, Mexico. Cross-border workflows are assessed for the specific product, customs requirements and program scope.
Are all products eligible for repair or remanufacturing?
No. Eligibility depends on product condition, safety requirements, parts availability, economics and the agreed scope. Repairs are not universally OEM-authorized; remanufacturing applies only where appropriate.
A BETTER WAY FORWARD
Let’s find the value
in your returns.
Protect your channels. Clarify your recovery options.
We’ll discuss a program built around your business.